Delivery Information

Our cakes are delicate, and delivery relies on external drivers who take real care to transport them safely, particularly larger or more elaborate designs. Delivery charges reflect this careful handling as well as distance, and they can vary depending on your location and the store fulfilling your order.

Our drivers will attempt delivery within your chosen time slot and will try to contact you by phone if there's a delay. On arrival, they'll knock and call if there's no answer. If they still can't reach you, the cake will be returned to the shop, and it becomes your responsibility to collect it from there; we're unable to re-attempt delivery. If a driver isn't available to fulfil your delivery at all, we'll notify you and offer either collection from the store (with a refund of the delivery charge) or a full refund if you'd prefer to cancel.

You must contact us immediately and will endeavour to rectify the problem. It will become difficult to resolve any issues if you wait more than 24 hours before contacting us.

Our cakes are fragile, especially larger designs, and drivers may need a hand carrying them safely into your home, particularly up stairs or through doorways. We'd really appreciate your help in these moments, as our drivers may not always know how delicate a particular cake is.